Frequently Asked Question

How should I do when my computer or DocAction can not detect scanner?
Last Updated 2 years ago

Original link: https://plustek.com/content/en/faq/cannot-detect-docaction.php

If the scanner is not detected by DocAction:

  • Check the USB cable connection between the computer and scanner(Do not use USB hub).
  • Make sure the scanner is power on.

Please try manually installing the software. (For Windows OS)

  1. Right-click on Windows Start and go to Device Manager.
  2. In the Device Manager window, right-click on this scanner under Other devices and select Update Driver Software.
  3. Click Browse my computer for driver software.
  4. Select the folder or the CD/DVD-ROM drive that contains this scanner’s driver and manually run the install.exe file.

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